Privacy & Cookies

Who is responsible for your data?

St. John’s Theatre & Arts Centre CLG is the controller of personal data collected through this website. Our address is The Square, Listowel, Co. Kerry, Ireland.

For privacy questions or to exercise your rights, email info@stjohnstheatre.ie or write to us at the address above.

What we collect and why

Newsletter sign-up: Our newsletter form is provided by EmailOctopus, which processes your email address and subscription consent so that we can keep you informed about our programme. We rely on your consent. You can unsubscribe at any time using the link in an email or by contacting us. Google reCAPTCHA helps protect the form from automated submissions.
Messages to us: When you contact us by email or telephone, we use the details and message you provide to respond and manage our relationship with you. This is necessary for our legitimate interests or, where relevant, to take steps at your request before a contract.
Website measurement: We record the page visited, a broad device category, referring domain, visit date and ticket-link clicks. We also use Metricool’s cookie-free visit tracker to receive anonymous, aggregated information about page views and the visitor’s country, derived during the connection from their IP address. Metricool states that its tracker does not store the IP address or assign a persistent identifier. If you accept analytics cookies, we also use Google Analytics to understand visits and improve the website. This measurement helps us understand how the site is used and improve it, based on our legitimate interests in operating an effective cultural venue website; Google Analytics is used only with your consent.
CMS accounts: For authorised staff, we process account details and secure session information to protect the content management system and administer the website.

Bookings and other services

When you choose to buy tickets, the booking link opens the ticketing provider’s service. That provider handles booking and payment information under its own privacy notice. We do not take card details through this website.

Our pages use Google’s font delivery service and may show Google-hosted review profile photographs. The newsletter form connects to EmailOctopus and Google reCAPTCHA when you use it. Metricool receives anonymous, aggregated website-measurement data through its visit tracker; see Metricool’s privacy policy. If you accept analytics cookies, your browser also connects to Google Analytics; see Google’s privacy policy. Your browser may connect directly to these providers to retrieve their content, deliver measurement and provide spam protection. Links to Spotify, Google Maps and other organisations take you to their own services, which have their own privacy and cookie practices.

Who we share data with

We use carefully selected providers to host and support this website. We share personal data only where it is needed to provide the relevant service, meet a legal requirement, or where you choose to use a third-party service such as ticketing. We do not sell personal data.

Some providers may process data outside the European Economic Area. Where this applies, we use a transfer mechanism recognised by data-protection law, such as an adequacy decision or contractual safeguards. You can ask us for more information by contacting us.

How long we keep data

Our website measurement records are automatically pruned after 395 days. Metricool retains its anonymous, aggregated measurement data in accordance with the service provided to us. Google Analytics retention is managed in our Google Analytics account. The essential website session cookie expires when your browser session ends. EmailOctopus keeps newsletter subscription details until you unsubscribe or ask for them to be removed. We keep messages or operational records only for as long as needed for the purpose collected, subject to any legal record-keeping requirements.

Cookies and similar technology

A cookie is a small piece of data stored by your browser. This website uses the following first-party cookies:

Cookie	Purpose	Duration
`PHPSESSID`	Maintains a temporary session so security protections, such as CSRF protection on forms and secure CMS sign-in, work correctly.	Session
`stjohns_analytics_consent`	Remembers your analytics choice so we can respect it on future visits.	180 days
`_ga` and `_ga_6X0FTP5QEX`	Google Analytics cookies, used only after you choose to accept analytics cookies.	Up to 2 years

The session cookie is strictly necessary for the website to operate securely and does not require a consent choice. We do not set advertising or social-media cookies. Metricool’s visit tracker loads on public pages for anonymous audience measurement; Metricool states that it does not set cookies or persistent identifiers. Google Analytics loads only after you accept analytics cookies. When you choose to use the optional newsletter form, EmailOctopus and Google reCAPTCHA may use cookies or similar technologies for delivery and spam prevention under their own privacy and cookie practices.

You can choose or withdraw analytics consent at any time. Withdrawing consent prevents future Google Analytics measurement and removes its first-party cookies from this browser. You can also use your browser settings to remove or block cookies, although essential site functions may then not work as intended.

Your rights

Subject to the conditions in data-protection law, you can ask for access to your personal data, correction, deletion, restriction of processing, or a portable copy. You may object to processing based on legitimate interests and withdraw consent at any time without affecting processing already carried out.

We aim to respond to valid requests within one month. You also have the right to complain to the Data Protection Commission.

Changes to this notice

We will update this page when our services or data practices change. Please check this page periodically for the current version.